Shipping

Orders are usually shipped within 48hrs during the business week. We use USPS and tracking is provided for all orders. Standard shipping for orders in the US takes 2-10 business days, depending on your location. International orders take 1-5 weeks, again, all depends on your location, customs protocol, and postal services.

Backorders

Products marked as “Available on Backorder” are not in stock but are on track to being re-ordered when wholesale order minimum quantities have been reached.  Expect 3-4 weeks on average. If an item is going to take longer than 4 weeks we will get in touch with you and optionally allow you to cancel your order for a full refund.

Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original sealed packaging (must be sealed – we can not refund or exchange anything with a broken seal) due to health and safety considerations.

Refunds

The buyer is responsible for paying for return shipping. Once the item is received & assessed, we will credit your account for the product purchased or immediately send out a replacement if it is an exchange.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Only regular-priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, please first contact us and receive an RMA (Return Merchandise Authorization) number. The RMA number must be clearly written on the outside of the package or it will be returned to the sender.

Upon receiving an RMA number from us, mark the outside of the box “RMA ######” and ship the product to:

BABYLON RETURNS
2101 South El Camino Real
Suite 207
Oceanside, CA 92054

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at [email protected] for questions related to refunds and returns.